Application Management Services (AMS) encompass a set of services dedicated to the management, maintenance and ongoing support of software systems and business applications.
Examples of AMS Applications
Lab065’s AMS includes business management systems such as ERP Protheus, CRM (Customer Relationship Management) systems, HRIS (Human Resources Information Systems), among other solutions specific to the needs of each business.
The Potential of AMS in 6 Key Points
AMS involves a number of crucial activities to ensure that your applications run continuously and efficiently.
Here are six examples:
- Monitoring and Support: Constant supervision of application performance and availability, with corrective interventions and technical support to resolve problems quickly.
- Maintenance: Regular updates, bug fixes and development of improvements to ensure that the application always complies with requirements and works at maximum efficiency.
- Incident management: Rapid resolution of incidents reported by users, restoring services quickly and respecting SLAs, using temporary or permanent solutions.
- Change Management: Implementation of planned and controlled changes to applications, guaranteeing the stability and security of the environment.
- Problem Management: Investigating the root causes of recurring problems and proposing corrective solutions to prevent future occurrences.
- User Support: Technical assistance and guidance for users, clarifying doubts and facilitating the daily use of applications.
Excellence in AMS Services from Lab065
“The secret of our success in AMS lies in the care we take from the very beginning of our projects. Our dedication starts at the planning stage, with an attentive eye to every detail, right from due diligence. This commitment has been one of the main factors in our clients’ satisfaction. We invest in intelligent, flexible processes and follow service methodologies that have been proven worldwide, which has allowed our clients to operate smoothly and minimize problems.” – Denni Roger Martins, Lab065 Support Manager
Eliminating Obstacles in Business Processes
For companies that depend on software systems in their business processes, AMS services are vital to guarantee the availability, reliability and performance of applications, enabling the organization to achieve its objectives efficiently.
Common problems include:
- Difficulty in resolving setbacks without visibility for key-users during crises.
- Challenges in understanding routines or flows without proper maintenance of old automations or rules.
- Lack of governance in the changes made, without communication with stakeholders.
- Need for proof of application of best practices.
“We are often called in to correct negative perceptions arising from poorly managed previous implementations. This is usually due to a lack of efficient management of applications, such as ERP Protheus or Salesforce, which makes it difficult to scale operations. In return, our clients, who have chosen us as a consultative and expert partner for the entire service lifecycle, are able to optimize their AMS investments and continually demonstrate the value of these applications in their operations.” – Denni Martins, Support Manager at Lab065
AMS Lab065: The Power Behind ERP Protheus and Salesforce
At Lab065, our AMS team acts as a true guardian of both ERP Protheus and Salesforce.
If something isn’t working as it should, our experts spring into action, applying corrections and maintenance in an agile manner, thanks to our ITIL governance model, which follows IT best practices.
Our goal is to manage, maintain and provide ongoing support for applications, minimizing interruptions and keeping customers informed throughout the process.
The 4 Essential Solutions Lab065 Offers its Clients
Lab065 supports ERP Protheus and Salesforce operations with a team of multi-cloud experts, offering four essential steps to ensure efficiency in our clients’ businesses:
- Platform support: Guarantees availability, usability and an optimized experience for the business team, as well as continuous improvements.
- Certified Team: Availability of a certified team, in a shared or dedicated structure, with a focus on your segment and proactive and consultative service.
- Real-time monitoring: Monitoring of operational services through reports and dashboards integrated into your platform.
- Environment management: Guaranteed management according to the platform’s best practices, whether for ERP Protheus or Salesforce.
Conclusion: What is the best option for your company?
Would you rather resolve setbacks or have ongoing support?
With Lab065, you can do both!
Find out more about our AMS solutions, check the availability and limits of each service, and take your operations to the next level: https://lab065.com/contato
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